Frequently Asked Questions
FAQ
Are KUMI products suitable for all skin types?
Yes. All our formulas, including the Exfoliating Cleansing Foam and the Anti-Blemish Water-Cream, are designed to suit every skin type, including sensitive or reactive skin, thanks to gentle actives such as Nigella oil and Centella Asiatica.
What is KUMI's signature active ingredient?
Nigella oil (black cumin), a botanical treasure renowned for its exceptional purifying and repairing properties, paired with key ingredients from Korean pharmacopoeia such as Centella Asiatica.
In what order should I use the Foam and the Water-Cream?
Morning and evening: start with the Exfoliating Cleansing Foam on damp skin, then finish with the Anti-Blemish Water-Cream as the last step.
Are your products tested on animals?
No, none of our products are tested on animals. Our formulas are also free from parabens, SLS/SLES, phthalates, mineral oils and heavy silicones.
What are the delivery times?
Orders are generally shipped within 2 to 4 business days. A tracking email is sent to you as soon as your parcel ships.
Comment utiliser les Cocons de Soie ?
Faites tremper le cocon quelques secondes dans l'eau tiède pour l'assouplir, glissez un ou deux doigts à l'intérieur et massez délicatement le visage humide en mouvements circulaires, puis rincez à l'eau claire. À utiliser matin et/ou soir, en complément de votre nettoyant habituel.
Quels sont les délais de livraison ?
Les commandes sont généralement expédiées sous 2 à 4 jours ouvrés. Un e-mail de suivi vous est envoyé dès l'expédition de votre colis.